Refund and Cancellation Policy
This policy explains how payments, cancellations and credits work at Cropus AI. It forms part of our Terms of Service.
Please read this before purchasing. We offer a free plan specifically so you can evaluate the Service before you pay.
1. All Sales Are Final
Payments to Cropus AI are non-refundable. This applies to:
- subscription payments, including the first payment and every renewal
- pay-as-you-go credit purchases (top-ups)
- unused credits of any kind
- partial billing periods after a cancellation
We do not issue refunds for change of mind, unused time, unused credits, or dissatisfaction with generated results.
Why we work this way
Every generation you run consumes real compute that we pay for the moment it runs. Those costs cannot be reversed. Our free plan exists so that you can test the quality, speed and fit of the Service against your own use case at no cost, before committing any money.
2. Cancelling a Subscription
You can cancel at any time from Settings → Billing. No email or support request is required.
When you cancel:
| What happens | Detail |
|---|---|
| Future charges stop | You will not be billed for any subsequent billing period |
| Current period continues | Your plan stays active through the end of the period you already paid for |
| No partial refund | The remainder of the current period is not refunded |
| Credits stop renewing | Your monthly credit allowance is not renewed after the current period ends |
| Top-up credits remain | Any separately purchased credits stay in your account |
Cancelling does not delete your account or your content. You can continue to sign in and access your work.
3. How Credits Work
Understanding the two credit types matters, because they behave differently.
3.1 Subscription credits
- Issued at the start of each billing period according to your plan
- Reset each period — unused subscription credits do not carry over
- Expire at the end of the period in which they were issued
- Not refundable or transferable
3.2 Pay-as-you-go credits (top-ups)
- Purchased separately from a subscription
- Do not expire at the end of a billing period — they remain in your account until you use them
- Consumed only after your subscription allowance for the period is exhausted
- Not refundable or transferable
3.3 Free plan credits
Free-plan allowances are provided at our discretion, reset on their stated schedule, do not carry over, and may be changed or withdrawn at any time.
4. Failed Generations
If a generation fails because of a technical error, the credits consumed are returned to your account automatically. This covers failures such as:
- an error returned by the underlying AI provider
- a timeout or interruption during processing
- a defect in our own pipeline that prevents the job completing
The returned credits appear in your transaction history with the reason recorded.
What is not a failed generation
A generation that completes successfully but does not match your creative expectations is not a failure. Credits consumed by a successful generation are not returned, regardless of whether you like the result.
If you believe a generation failed and your credits were not returned, contact support@cropus.ai with the date and time of the generation and we will investigate.
5. Billing Errors
If you believe you were charged incorrectly — for example, a duplicate charge, a charge after cancellation, or a charge at the wrong amount — contact support@cropus.ai within 60 days of the charge.
Include your account email and the date and amount of the charge. We will investigate and correct any genuine billing error on our side, including issuing a refund where we charged you in error.
6. Price Changes
We may change our prices. If we change the price of your plan, we will notify you before the change takes effect for you. Price changes apply only to future billing periods, never retroactively. If you do not accept a new price, you may cancel before it takes effect.
7. Account Suspension and Termination
If we suspend or terminate your account for a breach of our Terms of Service, including violations of our acceptable use rules:
- no refund is issued
- remaining credits, both subscription and purchased, are forfeited
8. Chargebacks
If you dispute a charge with your bank or card issuer rather than contacting us first, we may suspend your account while the dispute is resolved.
We would rather resolve the problem directly. If something has gone wrong with a payment, email support@cropus.ai and we will look into it.
9. Deleting Your Account
You can delete your account at any time from Settings. Deleting your account:
- cancels any active subscription
- permanently removes your content, subject to the retention periods in our Privacy Policy
- forfeits any remaining credits, with no refund
Account deletion cannot be undone. If you only want to stop being billed, cancel your subscription instead — your content stays accessible.
10. Contact
Questions about billing, cancellation or credits:
We aim to respond within two business days.